1. Acceptance of Terms
These Terms of Service ("Terms", "Agreement") constitute a legally binding contract between Origa Network LLP ("Company", "we", "us", or "our") and the entity or individual ("Customer", "you", or "your") accessing or using EngageOriga (and its associated software services known as Origa Automation).
By registering an account, connecting a WhatsApp Business phone number via Meta Embedded Signup, or utilizing any component of our APIs or dashboard, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you represent an organization or business, you represent that you possess the requisite authority to bind that entity to this Agreement.
2. Description of Services
EngageOriga is a software-as-a-service (SaaS) platform designed for customer communications on the official WhatsApp Business Platform. Core features include:
Multi-agent collaborative inbox with ticket assignment, internal private notes, conversation status tracking, and the WhatsApp 24-hour customer care session timer.
Creation, parameterization, and direct Meta API submission of marketing, utility, and authentication message templates with live approval status synchronization.
Add team members up to your plan's seat allowance. Owner and Agent roles are separated by granular, per-module permissions.
Rapid WhatsApp Business phone number onboarding via Meta Embedded Signup with automated webhook subscription management.
3. WhatsApp & Meta Platform Compliance
Your use of EngageOriga is inextricably linked to Meta's WhatsApp Business Platform. As a material condition of using our service, you agree to comply with all applicable Meta policies:
Mandatory Customer Obligations
- Explicit User Opt-in: You must obtain explicit opt-in consent from recipients before initiating outbound marketing or utility WhatsApp messages, as stipulated by WhatsApp Business Messaging Policy.
- 24-Hour Service Window: You understand that free-form customer service replies are permitted within 24 hours of an inbound customer message. After 24 hours, only Meta-approved templates may be dispatched.
- Commerce Policy Adherence: You must not promote or transact prohibited products, including prescription drugs, weapons, alcohol, tobacco, gambling, or deceptive financial schemes.
- Quality Rating & Rate Limits: You agree to maintain a High Quality Rating on your WhatsApp phone number. You acknowledge that Meta independently imposes messaging tier limits (e.g. 1K, 10K, 100K recipients/day) based on customer spam reports and block rates.
4. Workspaces & Team Roles
Each customer organization operates within a distinct workspace. Workspace roles include:
- Workspace Owner: Full administrative privileges, including billing management, WhatsApp number disconnection, and workspace deletion.
- Agent: Access is granted per module (Inbox, Campaigns, Templates, Contacts, Quick Replies, Media) by the Workspace Owner — each Agent only sees and does what their granted permissions allow. Team management and WhatsApp number connection always stay Owner-only.
You are responsible for safeguarding login credentials and for all actions executed under your workspace accounts. You must notify us immediately at legal@engageoriga.com upon detecting any unauthorized access.
5. Pricing, Billing & Zero Markup on Meta Fees
EngageOriga employs transparent, team-member based pricing designed to scale predictably:
Software Subscription Fees
You choose a subscription plan when you sign up, billed per cycle. Current plan names, seat allowances, and prices are shown in your dashboard before you pay — no subscription is active, and no feature beyond login is usable, until a plan is selected and paid.
- • Unlimited contacts on every plan: Every account can message unlimited customer contacts with zero contact-based overage fees.
- • Plan-based team seats: Each plan includes a set number of agent seats; upgrade your plan for more.
- • Full feature access: Every plan includes shared inbox, template studio, broadcasts, and signed webhooks.
WhatsApp conversation charges (utility, marketing, authentication, and service categories) are established by Meta Platforms, Inc. and billed directly by Meta to the credit card or payment method attached to your Meta Business Manager. EngageOriga adds 0% markup to Meta's fees.
6. Acceptable Use Policy & Prohibited Conduct
You agree not to misuse EngageOriga. Specifically, you shall not:
Sending unsolicited messages or using purchased, scraped, or unverified contact databases.
Reverse-engineering our APIs, injecting malicious scripts, or bypassing multi-tenant isolation.
Impersonating brands, sending fraudulent phishing campaigns, or disseminating defamatory content.
Promoting contraband, illegal drugs, unlicensed medical services, or high-risk financial schemes.
7. Intellectual Property & Customer Data Ownership
Your Data: You retain complete ownership of all customer records, contact phone numbers, chat history, and media uploaded to your workspace ("Customer Data"). You grant us a limited license solely to transmit, process, and display this data as needed to operate the service.
Our Platform: Origa Network LLP retains all rights, title, and interest in and to the EngageOriga software, UI designs, codebases, documentation, logos, and trademarks. You may not copy, modify, distribute, or create derivative works without prior written consent.
WhatsApp and Meta are registered trademarks of Meta Platforms, Inc. EngageOriga is an independent software solution utilizing official Meta APIs.
8. Service Availability & Disclaimers
We endeavor to maintain high service availability (target 99.9% uptime). However, EngageOriga is provided on an "AS IS" and "AS AVAILABLE" basis.
We do not warrant that the service will be uninterrupted, error-free, or completely immune to outages arising from upstream telecommunications carriers, internet connectivity issues, or scheduled maintenance conducted by Meta Platforms, Inc.
9. Limitation of Liability & Indemnification
To the maximum extent permitted by applicable law, neither Origa Network LLP nor its partners shall be liable for any indirect, incidental, special, consequential, or punitive damages—including lost profits, business interruption, loss of data, or reputational damage.
Our total aggregate liability under this Agreement shall not exceed the total amount paid by you to Origa Network LLP for the service in the twelve (12) months immediately preceding the claim.
You agree to defend, indemnify, and hold harmless Origa Network LLP against any claims, fines, damages, or expenses resulting from your breach of WhatsApp messaging policies or applicable privacy laws.
10. Termination & Number Disconnection
Self-Serve Disconnection: You may disconnect your WhatsApp number at any time via Settings > WhatsApp Accounts. Upon disconnection, we revoke the stored access token and terminate webhook processing immediately.
Workspace Cancellation: You may cancel your subscription or request permanent deletion at any time. For full details on the removal process, see our Data Deletion Instructions.
Suspension for Cause: We reserve the right to suspend or terminate accounts that engage in egregious spamming, abusive behavior, or material breaches of these Terms.
11. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India. Both parties agree to attempt amicable resolution in good faith for thirty (30) days prior to initiating formal litigation.
12. Legal Inquiries & Notices
Official notices and legal correspondence should be directed to:
Origa Network LLP
Legal & Contracts Department
Product: EngageOriga (Origa Automation)
Email: legal@engageoriga.com
First Floor, AAK Building, HMT Junction, Kalamassery, Kochi, Kerala 683104, India.
Committed to user privacy and enterprise-grade security
EngageOriga is proud to be built natively on Meta's WhatsApp Business Platform Cloud API. We adhere strictly to Meta's developer guidelines and international privacy standards.