1. Purpose & Meta Compliance Notice
In accordance with Meta Developer Policies, the General Data Protection Regulation (GDPR), and global privacy mandates, EngageOriga (operated by Origa Network LLP) provides users with total autonomy over their stored data.
When you connect your WhatsApp Business account via Meta's Embedded Signup or log in with Facebook, our platform accesses only the minimum scopes necessary to manage your shared team inbox and message templates. You retain the absolute right at any moment to revoke access and request the permanent erasure of all associated records.
This is our official Data Deletion Request page
As registered in the Meta App Dashboard. Disconnecting a WhatsApp number is instant and self-serve (Method 1). Deleting your full account and conversation history is handled manually by our team once we verify your request (Method 3) — see Section 6 for the exact timeline.
2. Scope of Data Eligible for Deletion
A verified deletion request permanently removes the following categories of data from our systems:
System user access tokens, Meta WABA IDs, WhatsApp Phone Number IDs, and webhook subscriptions.
Customer chat transcripts, media attachments, message templates, quick replies, and team internal notes.
End-customer phone numbers, WhatsApp profile display names, custom attribute fields, and tags.
Agent names, work email addresses, password hashes, avatar images, and workspace sessions.
Not included: invoices and payment records, which we retain separately under a statutory exception (see Section 6).
3. Method 1: Disconnect Your WhatsApp Number (Instant)
The fastest way to stop EngageOriga from receiving your WhatsApp messages is to disconnect the number directly from your dashboard:
- Log in to your workspace at /dashboard.
- Open Settings and find the WhatsApp connection card.
- Click Disconnect and confirm.
- Result: we revoke the WhatsApp access token with Meta's Graph API immediately and stop receiving webhook events for that number right away.
Disconnecting a number does not delete your workspace's existing contacts, conversation history, or team accounts — for that, use Method 3 below.
4. Method 2: Via Facebook / Meta Account Settings
If you connected EngageOriga via Facebook Login for Business or Embedded Signup, you can remove our app's permissions directly from your Meta / Facebook account settings:
- 1Open your Facebook or Meta Business Manager account and go to Settings & Privacy > Settings > Apps and Websites.
- 2Scroll through your active applications and find EngageOriga (or Origa Automation).
- 3Click Remove to revoke our access to your Meta account.
Note: removing the app here stops Meta from sharing any new data with us, but does not by itself delete data already stored in your workspace. To have your account and conversation history fully erased, also submit a request via Method 3 below.
5. Method 3: Request Full Account & Data Deletion
To permanently delete your workspace — including contacts, conversations, templates, and team accounts — email our compliance team directly:
Email: privacy@engageoriga.com
Subject Line: Data Deletion Request — [Your Workspace Name]
Please send the request from the email address registered to your workspace account so our team can verify your ownership.
- We verify you are the registered Workspace Owner.
- Your workspace is suspended to prevent further access while deletion is processed.
- Your data is permanently deleted within the timeline in Section 6, and we confirm by email.
6. Purging Timelines & Retention Exceptions
Once a deletion request is verified, data is purged according to the following schedule:
| Data Category | Purge Action | Execution Window |
|---|---|---|
| WhatsApp Access Tokens & Webhooks | Revoked with Meta's Graph API on disconnect | Immediate |
| Conversations, Contacts, Templates, Media & Team Accounts | Permanently deleted from our systems once your request is verified | Within 30 days of a verified request |
7. Contact Compliance Office
For escalations, legal subpoenas, or questions about your data deletion request, contact our compliance team directly:
Origa Network LLP
Data Deletion & Privacy Compliance
Product: EngageOriga
Direct Email: privacy@engageoriga.com
Support Helpdesk: support@engageoriga.com
First Floor, AAK Building, HMT Junction, Kalamassery, Kochi, Kerala 683104, India.
Committed to user privacy and enterprise-grade security
EngageOriga is proud to be built natively on Meta's WhatsApp Business Platform Cloud API. We adhere strictly to Meta's developer guidelines and international privacy standards.